Who manages your information?
The administration team has not yet approved the operator’s details or privacy contact. Treatment requests remain closed until operating details are complete.
What information is collected?
At sign-in, the platform receives your account identifier, email and available name from the sign-in service. When you submit a request, it stores your contact details, country, program, needs, case summary and reports you choose to upload, along with consents, quotes, messages and request stages.
Why is information used?
To manage your request, organize provider reviews and quotes, coordinate follow-up and answer enquiries. Your health records are not published in the provider directory or public pages and are not used for marketing content.
Who can access it?
The platform administration team can view the request to manage it. A center or hospital can only view the request and its reports after you consent to sharing them with that named provider. Providers in India may access information from outside your country of residence. Review the provider’s policy before allowing access. You can revoke future access through the platform, but this does not delete copies already obtained by the provider.
Hosting & files
This version uses hosting, database and file storage services from Sites and Cloudflare. Downloading reports requires an authenticated identity and authorization for the request. Provider license documents are private to the provider and administration team; approved provider photos are public. Do not upload information the service does not need.
Retention & deletion
The operator’s retention period: 180 days after the request closes, unless longer retention is required for a documented purpose. The operator reviews correction, deletion and consent withdrawal requests through the support portal or privacy email. This version does not provide automatic deletion or guarantee deletion of records that must be retained for a legitimate reason. The team will explain the outcome of your request.
Sign-in & browser storage
The sign-in service uses session cookies for authentication. Requests and reports are not stored in the browser’s local storage as their permanent source. There are no external advertising trackers. Referrals are recorded within the platform only with the customer’s consent. Your Arabic or English preference is saved in a cookie for one year. You can change it using the language switch.
Referrals and affiliates
We store affiliate contact details, marketing channel, application and acceptance of terms. When a customer enters a code and consents on their first request, we store the referral, commission amount and status, and a phone-number hash to prevent duplicate credit. Affiliates see a referral reference, commission status, amount and dates; they do not see customer identities, contact details or medical files. Administrators retain review history and collection and payment references for audit. The retention, correction, deletion and consent withdrawal arrangements described here also apply to this data.
Privacy enquiries
You can request a copy or correction of your information, or review sharing, through the enquiries section in your account. Do not add medical information to a general message; refer to the request number.