Cancellation, changes & refunds
Before accepting a quote
The request owner can cancel from the request file before choosing a quote. The account retains a cancellation record. Submitting or cancelling a request in this version does not trigger a payment or refund.
After selecting a quote
Use the message history to request cancellation or appointment changes. The team reviews the provider’s terms, the selected quote and any external booking. Sending a message does not confirm cancellation.
Refunds for payments outside the platform
This version does not process payments. If you later pay a service provider, your agreement with them determines refundable fees, the request process and deadlines. We do not promise an unconfirmed refund.
Plan changes or unsuitability
Plans and costs may change after an in-person assessment or additional tests. Request a written explanation of any change and give clear consent before incurring extra costs.
Flights, visas & accommodation
These may have separate supplier terms. Review them before booking. Visa refusal or a treatment date change does not automatically make these bookings refundable.